FAQ

Frequently Asked Questions

Check out our FAQ sections for answers to all your questions. If you do not find what you are looking for please call us at (678) 580-0613 or email us!

FAQ

General

What kind of Testing does Ascenda Biosciences provide?

Currently, we provide PCR-based molecular testing for detecting gastrointestinal pathogens including bacteria, viruses, and parasites. We also offer an extensive panel for assessing the status of gut inflammation markers. In addition, we offer a PCR-based approach to detect Helicobacter pylori from DNA extracted from biopsy specimens.

Do you bill insurance?

Yes, we bill all valid commercial and government insurance plans in the US as long as the ordering clinician has the appropriate credentials to bill your insurance.  Valid physicians MUST be registered with Medicare in order for us to bill Medicare.

What if my insurance does not pay or i have not met my dedcutible?

You will be billed the amount that your insurance carrier states is the patient responsibility.

For what issues might the stool test be useful?

Almost all digestive related symptoms and/or conditions.

 

I am interested in purchasing a stool test. Do i speak with my doctor or consult with someone at Ascenda Biosciences?

You can have your Gastroenterologist or your family physician order the testing for you.  Please provide us with where you are located, so that we can determine which of our Field Consultants would best handle your physician’s account (these accounts are set up at no cost).  Ascenda BioSciences does NOT provide treatment advice.

What types of samples do you use? What bacteria, parasites, viruses does Ascenda Biosciences test for?

We test stool and stomach tissue (biopsy).

The testing identifies most frequently found bacteria, parasites, viruses, and GI Health Markers (Inflammation markers.)

Will my medications affect my results?

While you need to consult with your ordering physician/clinician with respect to any medications you are taking and follow their advice, we have generally found that there are no medications, prescribed, herbal, or otherwise, that affect the results generated by the tests at Ascenda BioSciences.

I have had a test performed by Ascenda biosciences and would like a copy of my results, how can i accomplish this?

Ascenda BioSciences will happily provide a copy of patient results to an appropriately identified patient or patient’s representative after 7 days have elapsed from the day the report has been signed out or released, from our office.

Once the specimen is collected, how long before i send it to the lab

You should send the specimen within 24 hours of collection for accurate results.

I'm not able to send my specimen to Ascenda BioSciences immediately. How should I store my specimen in the interim?

Specimens need to be shipped within 24 hours of collection.  Kindly refrain from freezing your stool specimen prior to sending it for testing at Ascenda BioSciences. If you have inadvertently frozen your specimen or unable to ship the sample right away, kindly provide a new sample.

FAQ

Tests, Forms, Cost, & Insurance

What are the different types of Ascenda Biosciences tests?

Our test menu is always expanding to meet our customer’s needs. Please go to our Test Menu page under physicians for more information.

 

As an FDN-P, Do i fill out the right side of the trf or does my medical director have to do it?

Any staff member can fill out the paperwork to assist in the process.  There must be a valid physician (with an NPI) on the account and TRF in order to bill insurance, whose ID is checked on the left and whose signature is required on the bottom of the form in order to for the laboratory to bill Insurance. Specimens received by the lab without a physician signature or other critical information will be delayed and could be rejected if not received within 7 days. If you are an MD/DO or registered with Medicare and are not a Chiropractor, you can send us Medicare insured patients and we will bill on your behalf.   If not, you will need to get a referring physician who qualifies to bill Medicare.

I received a check from my insurance company for Ascenda Biosciences testing. What should I do with it?

If you received a check from your insurance for payment for our testing, Do not wait for a bill.   Several Out of network Insurance Carriers send payment for Vendors directly to their members.  If you get a check from your insurance company for our services, please immediately endorse the back of the check and forward it to: Ascenda BioSciences PO Box 589 Souderton, PA 18964-0589

Please note your insurance company will notify Ascenda BioSciences that they sent our payment to you.  If we do not receive that payment from you in 30 days, you will receive a bill from us for the exact amount of payment.  If you do not forward payment within 14 days, we will notify your insurance company and your account will be forwarded to collections. If you wish to have a copy of your statement, call our office at (678) 580-0613

 

What are the proper selections on the Test requisition form (TRF) when requesting tests?

Please see the TEST Menu for more information under the physicians tab on which tests or panel to select.  You can select one or more tests or panels listed on the requisition.

How much do the tests cost?

To find more information about our testing, please go to the Test Menu page of our website under Physicians. For specific pricing, please contact our Customer Service at 678-580-0613 Option 2 To see if you may qualify for our Payment plan, Prompt Pricing or Hardship Programs contact our Billing Department at 678-580-0613 Option 1. We accept all major credit cards.

Is Ascenda BioSciences covered by my insurance?

To have a medical test covered by your insurance, it must be ordered by a recognized medical professional submitting the required information that supports ordering the specific test.  All of that information is to be supplied in the appropriate places on the Test Requisition Form.

What insurance is Ascenda BioSciences in-network with?

Ascenda BioSciences is in network with the following insurance providers:

  • Medicare
  • Tricare
  • Multiplan contracts directly with over 1400 healthcare providers of all types and specialties to establish simple and reliable healthcare access and reimbursement arrangements.
  • ACPN contracts directly with multiple healthcare providers of all types and specialties to establish simple and reliable healthcare access and reimbursement arrangements.

FAQ

Specimen Collection & Codes

What are the common ICD-10/DX/CPT codes related to digestive problems?

There are more than 50 common ICD-10 codes related to Digestive Issues.  We are prohibited by Federal Law from suggesting to a patient or practice which codes to use.  Please refer to your PDR or billing specialist for that information. Refer to the test menu page under the physicians tab for suggestions for each test.

I accidentall got blood or urine in my sample. Is it still good?

For urine – No, you will need to recollect the specimen. Please obtain a new vial from your physician.

For blood – If the blood is due to menstruation, you should wait and collect again after menstruation or use a tampon during collection.  If the blood was part of the stool and came from the bowel it will be tested and does not interfere with the rest of the test.

I spilled some liquid out of the collection vial. What should I do?

If you spilled less than half of the fluid, you can still provide your specimen.  If you have spilled more than half of the fluid, you will need to ask your physician to provide you with a new tube.

How do i collect a stool sample?

Please review the instructions enclosed in your kit and also preview the following video on how to provide your stool specimen. WATCH VIDEO

What is the minimum specimen requirement for this test?

The level of fluid in the collection tubes should come up to the FILL LINE indicated on the tube.  Begin with a very small amount of stool and add more until this requirement is met.  DO NOT overfill the tube and ensure you screw the lid on tightly or the specimen could leak during transit. WATCH VIDEO

I'm not able to send my specimen to Ascenda BioSciences immediately. How should I store my specimen in the interim?

Specimens may be refrigerated for up to 24 hours. Kindly refrain from freezing your stool specimen prior to sending it for testing at Ascenda BioSciences. If you have inadvertently frozen your specimen, kindly provide a new sample.

FAQ

Billing & Delays

Why did my provider send my specimen to an out-of-network laboratory?

Ascenda BioSciences has unique tests that identify pathogenic bacteria, common parasites, and viruses that can be found in the gastrointestinal tract. It also identifies digestive health markers and Antibiotic Resistance that aids in the determination of a treatment plan specific for your results. These unique tests are not available through In-Network Laboratories, which is why your provider has referred your specimen to us.

I have received an Explanation of Benefits (EOB) with a check attached. What do I do with it?

If you have received a payment from your health plan for Ascenda BioSciences services please endorse the check and mail it to Ascenda BioSciences along with a copy of your EOB : Ascenda BioSciences P.O. Box 589 Souderton, P.A. 18964-0589

For more information regarding your insurance, please contact us at 678-580-0613.

What could cause a sample to be delayed or categorized as an MPI (Missing Patient Information)?

The following items on the TEST REQUEST FORM (TRF) and specimen vial could cause a delay in processing your specimen.

  • Missing patient name and date of birth on TRF and specimen vial
  • Missing insurance card and additional insurance information on TRF
  • Missing ICD-10 code
  • Missing physician signature
  • Missing gender
  • Missing patient Signature
  • Missing proof of payment for cash pay patient
  • Not enough specimen – this will be rejected and you will need to provide a new sample
  • Specimen leakage during transit – this will be rejected and you will need to provide a new specimen.

 

 

Where should I mail my check?

If you need to mail a payment to Ascenda BioSciences, please send it to: Ascenda BioSciences P.O. Box 589 Souderton, P.A. 18964-0589

For more information regarding your insurance, please contact us at 678-580-0613.

What could cause a sample to be refused?

There are some reasons why a specimen may be refused. Some reasons include:

  • Sample is too small (underweight)
  • Sample is more than 2 days old
  • Sample is not sealed properly
  • Sample contains urine or menstrual blood
  • Sample is contaminated with toilet water

In addition, if the appropriate paperwork or patient identification is not included, the sample could be delayed in processing until this information is provided. Lack of payment information may also delay the processing of the specimen. WATCH VIDEO

Can I pay My bill online?

No, currently Ascenda BioSciences does not have an online portal where patients can submit their payments. Instead you can reach us at 678-580-0613.

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